Orders
Can I have more discount on multiple or bulk orders?
We have tried the best to make most dresses in reasonable and affordable price. To make every girl will have their flattering styles on their event, we are glad to do a deal on the bulk orders according to the amount and quantity. For more discount details, please contact our online assistant or email us.
Can I amend the order?
To make sure every order will work for you and come as expected, we will always send you the confirmation email to double confirm the order, you are still allowed to tell us your requirements of the order in certain time. In order to make the order arrive by schedule, orders will be processed after confirmation or no query submitted in 12 hours from the confirmation email. Please understand that orders once been processed are not easily or possible to amend due to schedule, material and tailoring cost .
How do I check the order status?
Once order placed, you can check the order status any time in My Account, you will learn in which step the order is there. You may also email us or contact us online for further details.
Payment
I want to pay but why the payment is declined?
We believe that every customer will enjoy the safe and convenient shopping here, as we provide the most popular payment option, Paypal, Credit Card/Debit Card. But unluckily if your payment is declined, don’t worry, we have got you here. That is because of the restriction from the bank system, there are many factors take effect, such as cards used another place, frequently used recently, etc. You will just need to use another card or make a call to ask your bank to lift that restriction and try again.
How do I use the coupon?
Please fill in the coupon in coupon code box which displayed in the Checkout page, and then apply it. No matter your registered coupons or negotiated coupons from sales assistant can be used there.
Is it safe to make the payment here?
The security of the information our customers submit is one of our highest priorities. We are verified by International Bank Validation System and Paypal, supervised under their terms and policy. You will have the most safe shopping experience here.
What kind of cards can be used to pay?
Most credit cards and debits cards are easily to pay here. They can be visa cards, master cards, etc.
Shipping
Can I alter the shipping address?
Yes, please contact our customer service, but note that we can't change the delivery address once the shipping was already processed.
How long is the shipping time?
When your parcel leaves our quality assurance warehouse, it typically takes around 5-8 days (working day) to reach you, depending on the item you have ordered, its origin, and destination. However, please note that the actual delivery time may vary based on the shipping method you have chosen. Additionally, please understand that during holidays, unexpected severe weather conditions, or other factors that may impact the delivery service, the estimated arrival date may not be as reliable as expected.
What if I miss the delivery?
After the first arrival tempt failed, you will be able to find your local express service contacts in our delivery failed email, and ask them to arrange another delivery in the other day which seems convenient to you. Please noted that if you are out of contact or out of reach during several tempt delivery, there may be additional charge for re-delivery. For parcel returned to us or destroyed by express service due to customers long term no response can not be concluded as our fault.
Products
Can I have multiple colour and size ordered for the same style?
We can provide dresses and gowns in various sizes and colors as listed, including personal custom sizes. However, please note that all our clothes are handmade, so all products ordered are intended to meet your specific needs. We do not accept additional purchases for retention purposes.
Can we have the dress slightly altered?
If you need any alterations to be done to the product you can describe it in the special requirements field e.g. the dress has no straps, but you would like to have straps, then we can arrange that, we can provide alterations for all dresses to a certain extent.
How to know my size?
Each products description page features a detailed size chart, you can measure yourself and choose the dresses size according to the result. Don't get confused if you end up having a different size as your standard casual wear size, dresses have different sizing.
To ensure the dress fits you well, we also suggest you choose custom size, which means that we make the dress based on your exact measurements.
My body measurements don't fit a specific size!
You can choose custom sizing and input your body measurements in the order details, without selecting predefined sizes. There is no need to worry about any additional charges, as custom sizing is completely free of cost.
How to measure myself?
We use three different factors, Bust, Waist, and Hips.
- Bust: Measure around the fullest part of your bust.
- Waist: Measure around natural waistline.
- Hips: Measure around the fullest part.
-Hollow To Floor ：Begin at the hollow space between the collarbones and pull tape straight down to the floor
Make sure you wear tight clothes while measuring yourself. Please check if the dress has a built-in bra, if so, measure yourself without a bra.
To fit high heels, we’ll add an extra 5 cm onto floor-length dresses and dresses with trains
Can I have a dress which is not on the site?
If you have got a design in mind or see some fantastic dresses other resources, please let us know, just show us the pictures, we will check with our skilled tailors and provide you quotation