Thank you for visiting us at Missacc! We strive to offer you the best shopping experience.
Defective, Damaged or Mis-shipped Items
You are qualified to get the full refund if your item(s) are defective, damaged or mis-shipped.If you believe your items were damaged during delivery, you must obtain "Proof of Damage" documentation from your delivery carrier, which should be included in your returned package.
Sizing or Fitting Issues
As all of our dresses are hand-sewn and customized, the finished gown may vary by approximately one inch in either direction of the specified measurements. To ensure that your dress will fit you perfectly, our tailors have reserved additional fabric in the seams to allow minor modifications.
Size Deviation
If your dress size differs from the specifications of your order by more than one inch, you are encouraged to find a local tailor to make adjustments. In this case, we offer limited alterations reimbursement. Should you choose this option, please remember to request a receipt from your tailor. The copy of the receipt must be provided to request reimbursement.
Item is the size you ordered but does not fit
Please understand that items that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged. Your option is to look for a local tailoring service at your own cost. Please note that if your order specifications differ greatly from the final sizing request, resizing may not be possible.
Color Mismatch
The settings of your computer screen may alter the color of the pictures shown on the site. Slight color aberration may not mean that the dress is defective or mis-shipped. However, if you are positive that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible.
How to cancel my order?
We understand that it is a very important undertaking to order a dress for your special occasion, and our cancellation policy was formulated with this in mind. However, it is important to note that our dresses are made to order. Once the tailoring process has begun, the materials cannot be reused. Please be informed that after placing your order, there is still time to change your mind. For details, please refer to our cancellation policy below.
Cancellation Policy
- Orders canceled within 24 hours of payment confirmation, Full refund of the price paid for the items + shipping fee
- Orders canceled within 24–72 hours after order confirmation, 80% refund of the price paid for the items + shipping fee
- Orders canceled within 72-120 hours after order confirmation, 50% refund of the price paid for the items + shipping fee
- Orders canceled beyond 120 hours after payment confirmation, Refund of shipping fee only
- Once your order has been shipped, it can no longer be canceled.
EXCHANGE POLICY
We do not offer an exchange service for any products at this time. Because all items are made-to-order, we do not have ready-made dresses or products that can be shipped in exchange for your returned items. You will need to return unwanted items (if eligible per the return policy), and then place a new order for the replacement items. All new orders are subject to the current production period.
Return Policy
1. Submit a return request at Contact Us to Customer Service within 14 days of receiving your order. Please include an explanation and photographs stating the reason for your return.
2. Wenn Sie einen Artikel erhalten, den Sie für defekt, beschädigt oder falsch geliefert halten, machen Sie bitte Bilder von der Originalverpackung und kontaktieren Sie uns innerhalb von 48 Stunden. So können wir Ihre Rücksendung, Teilrückerstattung oder vollständige Rückerstattung schneller abwickeln.
3. We reserve the right not to accept the returns without prior approval from our Customer Service.
4. Once our Customer Service has approved your request, we will provide you with a return address as well as a Product Return Form that must be filled in and included with your return. Please send the item(s) through your local post office within 3-5 business days of receiving the return form. Please DO NOT use expedited couriers like UPS, DHL, or FedEx; the normal economic Post Office service would be just fine. Please keep the tracking number safe.
5. All the return item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned. Once the refund has been processed by us, it usually takes 10-15 business days for the funds to be credited to your account, depending on your bank or payment service. Your bank or payment service may levy a small transaction charge.
All PayPal payments can only be refunded via PayPal, all Credit Card payments will only be refunded to the original Credit Card.
6. If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason. No restocking fee is to be charged to the consumers for the return of a product.
Please Note: we reserve the right not to process the refund if they are returned in unacceptable condition.
Germany
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