Customer FAQS
Where Is Your Company Located?
Our main office is in Los Angeles, California, while design and manufacturing are headquartered in Hong Kong.
Do You Have Any Retail Locations?
Currently not yet, in order to eliminate the extra costs associated with physical storefronts (rent, insurance, staff), we currently only have an online store.
How Can I Place An Order?
Select a category from the drop-down menu, browse for an item you like and select it, you are going to be redirected to the product page, where you will need to select a color, size and add special requirements if needed.
How to track my order?
Once your order has been shipped out we will send you a shipment letter with the tracking number you can take it to check the detail information on the related carrier's official website.
How to cancel my order?
We understand that it is a very important undertaking to order a dress for your special occasion, and our cancellation policy was formulated with this in mind. However, it is important to note that our dresses are made to order. Once the tailoring process has begun, the materials cannot be reused. Please be informed that after placing your order, there is still time to change your mind. For details, please refer to our cancellation policy below.
Cancellation Policy
- Orders canceled within 24 hours of payment confirmation, Full refund of the price paid for the items + shipping fee
- Orders canceled within 24–72 hours after order confirmation, 80% refund of the price paid for the items + shipping fee
- Orders canceled within 72-120 hours after order confirmation, 50% refund of the price paid for the items + shipping fee
- Orders canceled beyond 120 hours after payment confirmation, Refund of shipping fee only
- Once your order has been shipped, it can no longer be canceled.
When will my order be delivered?
Delivery Time= Processing Time + Shipping Time. The Estimated Delivery Time is subject to the instructions on each product page. When we ship your order, we will send you a tracking number for you to track your order in person.
What Types Of Payment Do You Accept?
We accept payments via PayPal, Visa Debit or Credit Card, Master Card, American Express, JCB, Diners Club, Klarna
Is My Payment Information Safe?
We're here to assure you that your credit card information is safe when you're ordering from Missacc. Our website incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer ("SSL") for all financial transactions.
How do I decide what size to order?
Our size chart is independent. To choose the best size for you, please check the size chart on the product page, and refer to the measurements below each size. You can also refer to our measuring guide to see how to measure yourself.
To ensure the dress fits you well, we also suggest you choose custom size, which means that we make the dress based on your exact measurements.
My body measurements don't fit a specific size!
You can choose custom measurements and enter your body measurements into the order details without choosing a pre-defined size. Extra fees might apply.
How long is the delivery time?
When your parcel leaves our quality assurance warehouse, it takes around 5-8 business days to reach you, depending on the item you order, its origin and destination.
Can I change the delivery address after the order was placed?
Yes, please contact our customer service, but note that we can't change the delivery address once the shipping was already processed.
Standard (5-8 business days) :From $25
Express Only for US (3-6 business days): From $35
If custom duties incurred, who is responsible?
It is the buyer's responsibility for any custom duty fee that might be charged from delivery. How the import duty will be charged depends on each country's custom policies.

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